Customer Support
Programs
Let Y-PERS be your national supplier for all of your rags and wiping materials. Thanks to strategically-placed distribution facilities located throughout the continental United States, we can offer Multi-Plant and National Programs to customers who are looking for a single source supplier of rags and wipes.
All of this is just a small part of our dedication to providing the best customer service and wiping materials that we can for our customers. Call us if you are interested in hearing about how our Multi-Plant and National Programs can benefit your organization.
Customer Support FAQs
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How do I place orders with Y-pers?
Placing orders with Y-pers is easy! Orders can be placed over the phone by calling 800-421-0242 where you will always reach a live person, not a pre-recorded message. Orders can also be emailed to info@ypers.com or faxed to 215-289-6811. Upon placing an order, you will receive an order confirmation email with a copy of your order. After the order ships our warehouse, you'll receive the invoice via emial as well. If you still want the invoice send via regular mail, let us know.
When will my order be shipped?
Orders will be shipped as soon as possible, typically within 2-3 days of an order being placed. We aren't mindreaders, so if you're out of a product and need it ASAP, let us know and we will do our best to accommodate your needs.
What is the difference between all your different kinds of rags? There are so many!
Call us to find out! The best way to understand the differences between our rags is to talk to a member of our team who can answer your questions and find out more about the wiper you are interested. Samples can be supplied to try out our different products to see which product works best for your application.
Get in touch with us at (800) 421-0242.
How do your rags come packaged?
The rags come packaged in 5, 10, 25 or 50-lb boxes, depending on what you request. All our rags are packed when you place your order, so if you want your rags packaged a certain way, just let us know!
What are your office and warehouse hours?
Our office is open from Monday thru Friday, 7:30 AM - 5:00 PM. Our warehouse is open Monday thru Friday from 8:00 AM - 3:30 PM. In the summer (from July 4th thru Labor Day), our office and warehouse close at 2:00 PM.
What methods of payment do you accept?
Y-pers accepts all major credit cards. We will also set-up your account with Net-30 payment terms. If you would like to be set-up with terms, please fill out this form and send it back to us so we can get started on that process. We also accept ACH transfers.
How will my order be shipped?
Orders are shipped however you want us to ship them. We can ship via UPS or FEDEX Collect if you give us your account number. Otherwise we will ship it via Fedex. Larger orders are shipped via Common Carrier. Y-pers also has our own truck which we send deliveries on in the Philadelphia, Central and South Jersey and Northern Delaware regions.
What products do you offer besides rags?
Y-pers stocks and carries a full line of disposable wipes and non-woven materials packaged in a variety of ways, from flat packed to rolls to pop-up dispenser boxes. Additionally, spill control products are a specialty of ours. We also carry a complete line of microfiber towels and microfiber mop heads.
Finally, safety items such as gloves, safety glasses, and safety vests are all items we carry.